Penguin Place Customer Service

At Penguin Place, not only are we passionate about penguins, but we know what it's like to be a customer. We realize that shopping on the internet can be anything from disappointing to downright frustrating, so we work hard to provide you the best possible on-line penguin shopping experience.

From login to checkout suggestions, we strive to provide an excess of relevant information for every product on the site. If you find that we've left something out, or you require more info about a penguin item we will get back to you asap with the details you need.

We usually answer all customer e-mails within a few minutes during business hours, but never more than 24 hours, 7 days a week, 365 days a year.  We try to improve Penguin Place every single day, so if you have any suggestions, we'd love to hear about it. Need Personal Assistance?  Questions?  Suggestion? Comments?  Please let us know. For phone orders, quick exchanges, returns or general inquires 413-584-5432 or 877-736-4946  penguin@bway.net